Database Connectivity
The issue at hand is related to locks on active temporary reservations in our reservation system, causing slowness for certain hotels and third-party service providers.
We first detected the issue at 18:30 Europe/Oslo, and deployed multiple mitigations that resulted in temporary stability. At around 19:45 Europe/Oslo we deployed our final mitigation, which resulted in greater stability and the issue has since been closed.
Alongside our current mitigations, we have identified multiple viable long-term changes and solutions that are being actively worked on. In addition to this, we are working on some larger changes to our reservation system to make it more robust and give a better user experience and functionality overall.
We apologize for the inconveniences these issues may have caused.
After lengthy monitoring with our temporary mitigation deployed, the system remains stable. As such, we are marking the issue as resolved.
We’ve deployed a temporary mitigation, and our servers are returning to stable performance. We will continue to monitor throughout, and we continue to work on a permanent solution.
We are continuing to experience database connectivity issue. We’re working on a mitigation. We’ll give an update in 30 minutes, if not earlier.
We’ve identified the issue and resolved it at around 18:40 Europe/Oslo. We’re currently monitoring to ensure it does not reappear. The issue also seems to have affected certain operations in the Windows Client.
We’re currently experiencing a database connectivity issue affecting visdoc.visbook.com, causing degraded performance. We’re working to mitigate the issue.
- Core Functionality / Visbook Engine
- Integrations / visdoc.visbook.com